Stay up to date with WRAL’s Division of Motor Vehicles news and reporting coverage
The North Carolina Division of Motor Vehicles (DMV) released its 2026-2030 Strategic Plan. It aims to reduce wait times from an average of 90 minutes to 15 minutes.
NCDMV Commissioner Paul Tine gave state lawmakers an update on appointments, wait times and other improvements he said he's made in his first six months.
North Carolina's new DMV leader gave state lawmakers another update on how he's improving the embattled agency.
Department of Motor Vehicles officials claim shorter waits, better service, and more efficiency. On Wednesday afternoon, a government review painted a much less flattering picture.
The average DMV wait time is now about 90 minutes, down from more than two hours in July, the agency's top official told lawmakers Wednesday.
WRAL News staff
Stephanie Layton nearly had her license suspended due to a mistaken Maryland speeding ticket she never received. Despite the DMV's initial inaction, Layton's persistence and the intervention of WRAL 5 On Your Side finally cleared her record.
A local woman's license was nearly revoked over a crime she didn't commit. She had trouble getting it fixed until she called 5 On Your Side's Keely Arthur.
The North Carolina Division of Motor Vehicles (DMV) continues to make changes to improve customer experience and wait time, Gov. Josh Stein said on Monday.
WRAL staff
North Carolina drivers without a REAL ID can now renew their driver's license online for a second consecutive time.
North Carolina Gov. Josh Stein signed a pair of bills Tuesday. One bill allows North Carolinians to renew their driver's license online more frequently. Another provides new funding for victims of tropical storm Chantal.
This collaboration is set to streamline the licensing process, providing more convenient options for students eager to hit the road.
The North Carolina Division of Motor Vehicles released new data on the average wait time spent at the DMV. The average wait time across the state is roughly two hours and 45 minutes, but each location has significantly varied times.
North Carolina Gov. Josh Stein says the state has used recently approved funds to staff up at DMV offices. The division has struggled with staffing shortages, leading to long lines and slow service.
North Carolina DMV Commissioner Paul Tine spoke at the NC Transportation Summit on Thursday in Raleigh.
A discussion involving North Carolina DMV leaders at the NC Transportation Summit was all about improving the customer experience, which is sorely needed throughout the state.
The North Carolina Transportation Summit is underway at the Raleigh Convention Center. On the schedule is a career fair to fill vacant DMV positions, including driver license examiners. The state DMV has come under recent scrutiny for its long wait times and drivers are sharing complaints about how the officers are operated. At Wednesday's summit, Stein talked about the state's 20% employee vacancy rate.
The North Carolina DMV is ending Saturday walk-in hours, leaving customers frustrated with long lines and uncertainty.
The North Carolina Division of Motor Vehicles (DMV) is seeking proposals from vendors to replace its outdated legacy systems, an effort spurred by a recent state auditor's report criticizing the department's long lines and inefficiencies.
WRAL anchor/reporter Dan Haggerty answered viewer questions about a flesh-eating bacteria in North Carolina and the legalization of digital driver's licenses.
The state is hosting local resource fairs on Monday and Tuesday to help people get new U.S. passports or renew expired ones.
Two local resource fairs on Monday and Tuesday aim to help people get new U.S. passports or renew expired ones.
WRAL Investigative Sports Reporter Brian Murphy has been keeping in touch with coach Chambers all day long -- texting back and forth.
Brandon Chambers, an NC State assistant basketball coach, got to the Cary DMV location at 5:45 a.m. Tuesday. The early arrival did little good as he was 28th in line to start the day.
NC State men's basketball assistant coach Brandon Chambers chronicled his long day at the DMV on social media, just one day after an audit highlighted multiple problems at the division.
North Carolina State Auditor Dave Boliek said creativity and innovation are needed to improve the customer experience at the NCDMV. The good news? "It can happen quick," he said.
